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Email Frequently Asked Questions (FAQ)

1. What is Palomar College Student Email?
2. Who can use Student Email?
3. Registered for classes, but you don't know your email address.
4. I'm not registered; can I still use Student Email?
5. I know my Student Email address and password, how do I access my mail?
6. What Web browsers are supported by Palomar Student email?
7. Why did the college establish Student Email?
8. What should I do if I can't access my student e-mail and get a page with the following "Error: Access is Denied"?
9. I forgot my User Name and/or Email password. How can I access my email?
10. What should I do if I get the following error: "The page cannot be found"?
11. I have AOL at home how can I access my email through Internet Explorer?
12. My friend sent me a file and I was not able to receive it.
13. I typed my user name and password correctly but I am not allowed to login?
14. What is my mailbox size limit?
15. What is the limit on attachments?
16. Sometimes, when I resize my Compose window I lose my text?
17. I spent an hour writing a mail message, and it was lost when I tried to send it. What happened?
18. How do I prevent my session from timing out?
19. Do I have to sign out of my web e-mail?
20. I use Blackboard, can I change my Email Address?
21. I have a Hotmail or Yahoo! email account. Can I automatically forward my Palomar Email account messages to one of these accounts?
22. I get messages in my Inbox saying my mailbox is full, yet I have deleted everything. How do I stop getting those messages?
23. I read all the questions above and cannot find what I need. Who or where I can ask for help?
24. How can I forward my Palomar Email?




 

 

1. What is Palomar College Student Email?

Student Email is a Web-Based e-mail client, that provides you with access to your Palomar email using Internet Explorer. (Netscape and AOL are not supported). This allows access to your email from any location, any time. Authentication to your e-mail is possible via your Palomar College Student User ID and password.

2. Who can use Student Email?

Students with a valid Palomar Student Email account. Beginning Fall 2004, all registered Palomar College students will receive a Palomar College Student email address. To use your email , you must activate your account through eServices.

3. Registered for classes, but you don't know your email address:

To activate your email, go to www.palomar.edu and click on the "eServices" link at the top of the page. Sign in with your student identification number and password. Go to your "Student Center" and choose email addresses from the "Personal Information" drop down menu.

4. I'm not registered; can I still use Student Email?

If you are not a current student, or do not have a Student ID number you must log on to Palomar College eServices and apply (or reapply) for admission. From there you will have the option to activate your email address.

5. I know my Student Email address and password, how do I access my mail?

You have 3 options:

  1. Log into Student eServices, and click on "AUTO_LOGIN_EMAIL" link
  2. Add the Student Email homepage to your list of internet favorites http://studentmail.palomar.edu then log in.
  3. From Department web pages, click on Student Email link

These will take you to the Student Email homepage. Read the instructions before you Log-On. 

6. What Web browsers are supported by Palomar Student email?

Internet Explorer is the only supported browser. The latest version is recommended. Version 5.0 or higher is required. Other browsers are reported to work as well, such as FireFox but we will be unable to answer questions related to those products. Also, some students have successfully used a POP client like Eudora and Outlook Express. POP instructions are on the email login page.

7. Why did the college establish Student Email?

Palomar College has established Student Email to improve the quality of student services we provide. The primary purpose is to communicate effectively and efficiently with our entire student population. Our goal is to keep our students well informed so that they can make the best possible educational decisions. Student Email will be used in conjunction with our improved Online Services. Students can get general information using Student eServices; however, you may be sent detailed email messages from College offices regarding your specific circumstances. Student Email will provide important information including registration dates (appointments), deadlines, grade status, cancellation of courses, and financial aid request and status updates.

Palomar College has adopted the "Get Online, Not In Line" initiative. We believe that we can save our students time and effort by providing an official and efficient means of communication. Not only will you receive information, but you can also request general or detailed information about the college. Many offices will use Student Email messages to support or replace paper documents.

Finally, Student Email should allow us to redirect funds to support or improve other student services areas. In an atmosphere of rising costs and shrinking budgets the College is trying to find solutions to maintain and improve needed services and course offering for students. We believe Student Email will help improve the quality of service our students deserve and come to expect.

8. What should I do if I can't access my student e-mail and get a page with the following "Error: Access is Denied"?

First, make sure you are using your Student ID Number and eServices password and try again. If you are still having difficulties, you can call Information Services at 760-744-1150 x2140.

Also, please note that if you just activated your account, it could take a couple of hours to create depending on server conditions.

9. I forgot my User Name and/or Email password. How can I access my email?

To reset your password/Look up your ID number: Go to eServices, and follow the link that says, "Forgot your eServices ID/password?"
To find your Email Address: Refer to question # 3

10. What should I do if I get the following error: "The page cannot be found"?

This error may be a result of mistyping the user name and/or password. If you User Name and /or password are correct, then this could also be a security setting on your browser. You should also check to make sure you can still connect to the internet. For instance, open a separate web browser and try accessing a different web page.

11. I have AOL at home how can I access my email through Internet Explorer?

If you use AOL, minimize your AOL window and start Internet Explorer to go to your Palomar College e-mail account.

12. My friend sent me a file and I was not able to receive it.

For security purposes some suspicious files are not allowed in our system. These include files that have an .exe extension.

13. I typed my user name and password correctly but I am not allowed to login?

Try going to eServices and reset your password. If you have further questions, email us at helpdesk@palomar.edu, or you can call at 760-744-1150 x2140

14. What is my mailbox size limit?

You have mailbox size limit of 50MB. As a result the following conditions will apply.

  • You will not be able to send any emails when your mailbox reaches 45 MB (approx. 45000  KB) of space used.
  • You will not be able to receive or send any emails when your mailbox reaches 50MB (approx. 50000 KB) of space used.

15. What is the limit on attachments?

Each file cannot exceed more than 3 MB

16. Sometimes, when I resize my Compose window I lose my text?

You may lose your text if you resize the compose window. It is best to resize the window before you start entering your message. 

17. I spent an hour writing a mail message, and it was lost when I tried to send it. What happened?

Your session times out. The Web-Mail server maintains a "session" with your browser, so that only you get the pages you want and only the pages that "belong" to you. Sessions eventually time out due to inactivity between the browser and the web-mail server. If more than a few minutes go by where there is not activity between your browser and the e-mail server (for example, if you spend a long time reading a single message, or a long time composing a message), the session will time out automatically. This is necessary to conserve resources on the e-mail server, and as a security feature in case you forget to log out on a public machine.

18. How do I prevent my session from timing out?

Leave the web e-mail window displaying your INBOX and refresh (press the refresh icon every few minutes), this action has the effect of keeping your session alive. Overall, if you are composing a lengthy message, you probably should create it using an editor for instance, Microsoft Word, and then "attach" the message in the web e-mail compose window. If you trust the computer you are using, you can choose the "Private Computer" option when logging into your email account.

19. Do I have to sign out of my web e-mail?

You should sign out of your email when using it on a public or shared computer. If you do not log out someone else could access your INBOX by viewing the history of the sites you have browsed or by clicking on the "Back" button of your browser. Please note: Student Email is designed to time-out or close after 5 minutes of inactivity.

20. I use Blackboard, can I change my Email Address?

Students enrolled in classes can change their "preferred" email address in eServices. this would allow a student to change the address from Palomar College Student Email to another personal email address (Yahoo!, Hotmail, etc.). Other College departments will still send messages to your Palomar College Student Email address only. Because of this, you should check your student email address regularly. Instructors will be encouraged to use only Palomar College's Student Email addresses.

21. I have a Hotmail or Yahoo! email account. Can I automatically forward my Palomar Email account messages to one of these accounts?

Palomar College's Email system does not support automatic forwarding of email.

22. I get messages in my Inbox saying my mailbox is full, yet I have deleted everything. How do I stop getting those messages?

You will have to empty your deleted items folder.

23. I read all the questions above and cannot find what I need. Who or where I can ask for help?

Call the Enrollment Services Help Line at (760) 744-1150 ext. 3143 during business hours; also, you can send an email to finaid@palomar.edu

 

 

IMPORTANT NOTICE ABOUT e-mail

Palomar College uses an email maintenance system to help control the enormous growth of users' mail folders. This application automatically removes previously read messages in your Inbox more than 30 days old and unread messages more than 45 days old.

Messages in folders other than your Inbox are not affected. Messages are placed in an archive and kept for 30 days before final deletion. This step is necessary in order to provide high quality email services to the campus community.

 

By using this email web interface you agree to abide by Palomar College Telecommunications Access and Use rules, regulations and policies.

 

 
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